Support Staff
•What is Community Connection?•Who Has Access?
•User Profiles
•Possible Login Issues
•Navigation and Structure
•Public Content
•Subscription Only Content
•Interactive Tools and Content
•User Customization-Bookmarks
•User Customization-RSS Feeds
•Product Training
•Types of Calendars
•Types of Entries
•Changes in Product Training
•Basic Editing Tools
•Supporting Field Agents
Basics
•Registration and Login•Overview of a Page
•Product Training Pages
•Publication Collections
•News and Blogs
•Forums and Tools
•Software Downloads
•Quick Overview Guides
Possible troubleshooting issues
Login access:
The CoCo web team should be able to provide you with the customers' lookup number if necessary. Forward the information to sewebteam@pearson.com with the customers' information and the web team will resolve the issue from there.