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The NovaNET Courseware and SuccessNet Plus platforms had an update on Saturday, February 4th. To take advantage of the update, you need to clear your Browser Cache. For instructions to complete this task, refer to Knowledge Base article AA-02382. |
Support Staff
•What is Community Connection?•Who Has Access?
•User Profiles
•Possible Login Issues
•Navigation and Structure
•Public Content
•Subscription Only Content
•Interactive Tools and Content
•User Customization-Bookmarks
•User Customization-RSS Feeds
•Product Training
•Types of Calendars
•Types of Entries
•Changes in Product Training
•Basic Editing Tools
•Supporting Field Agents
Basics
•Registration and Login•Overview of a Page
•Product Training Pages
•Publication Collections
•News and Blogs
•Forums and Tools
•Software Downloads
•Quick Overview Guides
Support Staff Help
This is an overview of the new Community Connection portal for support staff. This is a text/web version of the video below, so you can use the navigation information on your left to go through support focused topics that are covered in the video. If you prefer to just watch the video, start it below. For more specific tutorials on editing, user instruction, and product training support, you have access as well to the information in all sections of the Community Connection tutorials.
